Terms and Conditions

TERMS AND CONDITIONS

Effective Date: 15/04/2025

These Terms and Conditions (“Terms”) govern access to and use of the website https://bookcpd.com (the “Website”), operated by Kent Healthcare Limited, a company incorporated in England and Wales (“BookCPD”, “Company”, “we”, “us”, or “our”).

By accessing or using the Website, you agree to be legally bound by these Terms. If you do not agree, you must not use the Website.

1. DEFINITIONS

“Platform” means the Website and all related services provided by BookCPD.
“Event Organiser” means any individual or entity listing or selling Events on the Platform.
“Delegate” / “Customer” means any person or entity purchasing or intending to purchase tickets via the Platform.
“Event” means any course, conference, workshop, or similar activity listed on the Platform.
“Services” means all services provided by BookCPD, including listing, ticketing, payment facilitation, and ancillary services.

2. ROLE OF BOOKCPD

2.1 BookCPD operates as an online marketplace and intermediary connecting Event Organisers and Delegates.

2.2 BookCPD:

Provides a platform for Event Organisers to list Events and sell tickets;
Facilitates payments via third-party payment providers;
Issues booking confirmations and tickets.

2.3 BookCPD does not:

Organise, host, or deliver Events;
Control, verify, or endorse Event content;
Act as agent for Event Organisers unless expressly stated.

2.4 Any contract for the provision of an Event is between the Event Organiser and the Delegate.

3. TERMS APPLICABLE TO EVENT ORGANISERS

3.1 Event Content and Responsibility

Event Organisers are solely responsible for:

The accuracy, completeness, and legality of Event content;
Ensuring all information is up to date;
Compliance with applicable UK laws and professional standards.

3.1A External Links and Off-Platform Registrations

Event Organisers are discouraged from including external links, URLs, or references directing users to register, purchase tickets, or make payments outside the BookCPD Platform.

In particular, links to third-party registration pages, payment pages, ticketing systems, or alternative booking mechanisms that bypass the BookCPD registration and payment process are generally not permitted.

BookCPD reserves the right, at its sole discretion, to:

remove or disable such links or content without notice;
amend Event listings to remove non-compliant material;
suspend or restrict Event listings or organiser accounts where repeated breaches occur.

This restriction is intended to:

maintain platform integrity and user trust;
ensure secure and transparent payment processing;
protect Delegates from potential fraud, misleading information, or inconsistent booking practices.

3.2 Changes to Events

Event Organisers must promptly notify Delegates of any changes to:

Date, time, or venue;
Programme content;
Speakers or faculty.

BookCPD shall not be liable for failure to communicate such changes.

3.3 Payments and Payouts

Event Organisers set ticket pricing and availability.
BookCPD collects payments via third-party providers (including Stripe and PayPal).
Funds are remitted subject to payout requests and applicable controls.

3.4 Fees and Charges

3.4.1 Event Organisers may determine whether applicable payment processing fees and charges are to be absorbed by the Event Organiser or passed on to Delegates, as configured during event setup.

3.4.2 BookCPD shall be entitled to charge and retain service fees, administrative fees, and other applicable charges, including but not limited to fees associated with payment processing, platform usage, and the handling of cancellations and refunds. Details of such charges and fees are published transparently on the Website under the relevant “Charges and Fees” section, as may be updated from time to time.

3.4.3 BookCPD shall collect payments from Delegates via third-party payment processors and shall remit such funds to the Event Organiser upon receipt of a valid payout request, subject always to applicable deductions, verification requirements, risk assessments, and internal processing timelines.

3.4.4 For first-time Event Organisers, or in circumstances where BookCPD has not, in its sole and absolute discretion, established a satisfactory level of trust, transaction history, or risk profile, BookCPD reserves the right to:

withhold full payout of ticket revenues until completion of the Event; and
release only partial payments, if any, prior to the Event.

3.4.5 In such cases, the remaining balance of funds shall be released no earlier than seven (7) days following completion of the Event, subject to any applicable deductions, disputes, chargebacks, or claims.

3.4.6 For repeat Event Organisers, or where BookCPD has established a satisfactory level of trust and transaction history, BookCPD may, at its sole discretion, make substantially full payout of ticket revenues available prior to the Event, typically once the applicable cancellation window has closed. In such cases, BookCPD may retain a limited portion of funds as a reserve solely for the purpose of processing cancellations, refunds, chargebacks, or adjustments.

3.4.7 BookCPD reserves the right at all times to implement rolling reserves, holdbacks, delayed payouts, or other risk mitigation measures where reasonably required to manage financial, fraud, regulatory, or operational risk.

3.5 Value-Added Services

BookCPD may provide:

Communication tools (email notifications);
Electronic certificates;
Feedback forms;
Marketing services (for additional fees).

Delivery and effectiveness of such services are not guaranteed.

3.6 Indemnity

Event Organisers shall indemnify and hold harmless BookCPD against all claims, losses, damages, liabilities, and expenses arising from:

Event content;
Failure to deliver Events;
Breach of applicable laws;
Fraud or misrepresentation.

4. TERMS APPLICABLE TO DELEGATES

4.1 Event Responsibility

Events are organised and delivered by third-party Event Organisers.

BookCPD:

Does not guarantee quality, accuracy, or suitability;
Has no control over Event delivery.

Delegates must independently assess suitability before booking.

4.2 Booking and Payments

BookCPD processes payments and issues tickets.
Payments are processed via third-party providers.

4.3 Changes to Events

Event Organisers are solely responsible for notifying Delegates of any changes.

4.4 Cancellations and Refunds

Subject to Event Organiser’s policy and BookCPD’s administrative processes;
BookCPD may charge an administrative fee;
Payment processing fees are non-refundable;
Policies vary by Event.

4.5 Customer Support

BookCPD can assist with:

Registration and payment issues;
Ticket cancellations.

For Event-related queries, Delegates must contact the Event Organiser directly using details provided in the booking confirmation.

5. PAYMENT PROCESSING

5.1 Payments are processed through third-party providers (e.g., Stripe, PayPal).

5.2 BookCPD does not store payment card details.

5.3 Use of such providers is subject to their terms.

6. LIMITATION OF LIABILITY

6.1 Nothing in these Terms shall exclude or limit liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any liability which cannot be excluded under the Consumer Rights Act 2015.

6.2 Subject to clause 6.1, BookCPD shall not be liable for:

Event cancellation, postponement, or changes;
Inaccurate Event content;
Indirect or consequential losses.

6.3 BookCPD’s total liability shall be limited to the fees received by BookCPD in relation to the relevant transaction.

7. COMMUNICATIONS

BookCPD may send transactional communications. Delivery of communications sent via the Platform is not guaranteed.

8. DATA PROTECTION

BookCPD processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. Please refer to the Privacy Policy for further details.

9. INTELLECTUAL PROPERTY

All intellectual property rights in the Platform (excluding Event Organiser content) are owned by or licensed to BookCPD.

10. TERMINATION

BookCPD may suspend or terminate access to the Platform at its sole discretion for breach of these Terms or risk-related concerns.

11. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except that consumers may also bring proceedings in their local courts as permitted by law.

12. AMENDMENTS

BookCPD may update these Terms from time to time. Continued use constitutes acceptance.

13. CONTACT

Kent Healthcare Limited
Email: contact@bookcpd.com